Help
We have put together a list of frequently asked questions to assist you with our online products. If you cannot find answers to your questions, please contact us and we will be glad to help!
Topics At A Glance
Website
Bank On-Line
- Is Bank-OnLine secure?
- How do I sign-up for Bank-OnLine?
- What are the password requirements for Bank-OnLine?
- Why do I have to have cookies enabled?
WebBillPay
eStatements
Website
What browsers are supported?
While there are a variety browsers on the market today that may work with First Future Credit Union’s website,
we support the following browsers as they have been tested to work correctly with our website:
PC: |
Microsoft IE 6.0 (Win 98, Win 2000, XP) |
Macintiosh: |
Safari 1.3 (OS X 10.3x) |
Is my Bank-Online username and password secure?
Your Bank-OnLine username and password is transmitted to our Bank-Online server through a secured form using Secure Socket Layers (SSL). SSL is an Internet protocol which encrypts data transmitted over the Internet. Since the secured connection is established when you select the login button, the security icon for the browser is not displayed until a secured page is viewed. If you would prefer to see your browser’s security icon before logging on, please go to https://www.firstfuture.org.
Bank On-Line
Is Bank On-Line secure?
Yes, Bank-OnLine is secure. We use 128-bit encryption to ensure the information transmitted over the
Internet is secure.
How do I sign-up for Bank-OnLine?
Signing up for Bank-OnLine is easy! Simply call our Telephone Express Center at 858/450-4400 or 800/693-3333
during normal business hours.
What are the password requirements for Bank-OnLine?
Your Bank-Online password must be between 4 and 20 characters in length and may include any combination of letters
and/or numbers. In order to make it difficult for others to guess, we suggest you use at least one uppercase
letter and one number in your password.
Why do I have to have cookies enabled?
First Future Credit Union uses cookies to keep track of who you are during your Bank-OnLine session. Cookies help
us to ensure that we are only transmitting information to the computer that originated the online banking session.
If you have cookies disabled on your browser, you will not be able to access the Bank-OnLine product.
WebBillPay
Not all functions are working properly within WebBillPay?
If you are using a supported browser, please check to ensure JavaScript is enabled. Certain features
used in WebBillPay will not function properly if JavaScript is disabled.
eStatements
Why can’t I view my eStatement?
Your eStatement appears in a separate window within Bank-OnLine. If you have the pop-up blocker enabled on your
browser, you will not be able to view your eStatement. To correct the problem, modify your pop-up blocker to allow
pop-ups from www.firstfuture.org.
